The policy of replacing the product

Poczta Kwiatowa® delivers bouquets in accordance with patterns presented in the photos in the Internet florist www.interflora.pl as well as with catalogues which are available at local florists throughout Poland. Your order is delievered by Poczta Kwiatowa ® partnership florist in accordance with binding principles of work in the Internet and a bouquet is created by a local florist in the upmost standard assured by our company.

Please bear in mind that flowers are special products. Considering seasonality of some flower sorts as well as regarding the fact that every professional florist has got his/her own individual style of flower compositions arrangement, the delivered bouquets might differ minimally from their models. For our partners flower arrangement is an art, those people possess extraordinary aesthetical sense: the possible changes would never be implemented in an unfavorable way for the overall composition impression. In case the ordered flowers are unavailable regarding their seasonality we will contact our customer and suggest new composition.

In case there is a lack of only one flower which constitute the ordered bouquet we stipulate the right to replace it with other in similar colour scheme and of the same value in order to assure the timeliness of delivery. In accordance with the principle of Satisfaction guarantee [link to the satisfaction guarantee] we guarantee that the delivered flowers would be equally impressive as bouquet’s model visible in the photo.

The gifts presented to You (chocolates, mascots, birthday cakes, coffee, wine), which can be ordered with a flower composition represent only a suggestion of a given product. This is why for example wine or chocolates type will be chosen by a florist which realizes the order, however always in keeping with the order’s value.

Flowers’ shipment standard can vary depending on country’s boundaries in which the order is realized it is connected with the local culture and social norms. Especially florist from the USA concentrate most of all on strong emotions connected with the delivery and in case they do not have certain flowers at theirs’ disposal they will arrange a similar bouquet to the chosen one. The colour, shape and value of the bouquet will not be altered in any way.

Poczta Kwiatowa® sp. z o.o. guarantees that will do everything in its power to deliver the ordered flowers in form, style and colour which is the most similar to the bouquet chosen from the Internet website www.interflora.pll or from the catalogue.

The policy of replacing the product abroad

Each country has got its own standards of flowers' shipment connected with norms, customs and traditions which are obligatory in a given country. Special attention ought to be paid to the USA where a common (and accepted in that culture) practice is arranging a bouquet to achieve most of all visual and emotional effect. In a situation when florists from the USA do not have particular flowers from a composition at theirs’ disposal they will replace them in keeping with their experience in order to achieve an identical aesthetic effect.